Shipping Policy

  1. Order Processing
    All orders are processed within 1–3 business days following successful payment. Orders submitted on weekends or public holidays will be processed on the next business day. We may temporarily delay shipping due to limited stock or system maintenance, and we will notify you by email ahead of time if this occurs.
  2. Shipping Methods & Estimated Delivery
    We offer several shipping methods, which will be shown to you during checkout.
  • Standard Shipping: Approximately 7–15 business days from the date of shipment.
  • Expedited Shipping: Approximately 3–7 business days from the date of shipment.

    Delivery times are estimates only and may be delayed due to remote locations, severe weather, customs procedures, or other unforeseen logistics issues outside our control.
  1. Shipping Charges

    Shipping fees are calculated automatically at checkout based on item weight, package dimensions, and delivery address. We may run free shipping promotions periodically, in accordance with the terms stated on the website. Original shipping fees are non-refundable unless the error is our responsibility (including incorrect items, missing products, or defective goods).
  2. Order Tracking
    Once your order has been shipped, a tracking number will be sent to your registered email address. You may monitor the real-time delivery status through our website or the official courier’s platform.
  3. Delivery Address Accuracy
    You are responsible for providing accurate and complete recipient details, including full name, contact number, and delivery address. We cannot be held liable for lost or returned packages resulting from incorrect, incomplete, or invalid address information provided by you.
  4. Failed Delivery & Returned Parcels
    If delivery is unsuccessful after multiple attempts due to unreachable contact information or refusal of delivery, the package will be returned to our warehouse. If you request re-delivery, you will be responsible for all round-trip shipping costs. If you request a refund, applicable shipping fees will be deducted from your refund amount.
  5. Customs and Import Duties (International Orders)
    For international shipments, all import duties, customs fees, and local taxes are the responsibility of the recipient in compliance with the customs regulations of the destination country. We do not cover these additional charges.
  6. Damaged or Lost Shipments
    Please inspect your package immediately upon delivery. If items arrive damaged, missing, or are lost in transit, contact our customer service team within 48 hours of delivery with your order number and photos of the packaging and damaged items. Upon review, we will arrange for a replacement shipment or a partial/full refund.
  7. Policy Changes
    We reserve the right to update or modify this shipping policy at any time without prior notice. Your continued use of our purchasing services constitutes your acceptance of the revised terms.