Return & Refund Policy

1. Basic Provisions

All return and refund requests will be handled in compliance with this policy and relevant local consumer protection regulations. Your application for returns or refunds must be submitted within the valid time frame specified on our website. Items you wish to send back must remain untouched, kept in their original packaging, and retain the original condition upon delivery.

 

2. Scenarios Qualified for Returns & Refunds

We accept return and refund applications under the circumstances listed below:

Goods arrive faulty, broken, or inconsistent with the product descriptions shown online; We shipped incorrect goods, parcels lack accessories, or delivery mismatches occur; Special situations that receive official approval from our customer support team.

 

3. Products Excluded from Return & Refund Service

The categories below cannot be returned or refunded under regular circumstances:

Items that have been used, worn, broken, or modified manually;

Custom-made goods tailored to individual customer requirements;

Digital goods, online services and virtual content after delivery or activation;

Products clearly labeled non-refundable when you complete checkout.

 

4. Steps to Submit a Return or Refund Request

Follow the procedures below to apply for returns or refunds:

Get in touch with customer service, and provide your order ID, relevant product pictures and specific reasons for your application;

Wait for our team to examine your request and send formal approval notice;

Send back the merchandise following the guidance provided by our support staff (when required);

We will conduct a full inspection of returned goods before arranging your refund.

 

5. Refund Arrangement Rules

Once your return application passes review, funds will be returned via your original payment channel.

The exact waiting period for refunds varies based on the processing efficiency of your payment platform or issuing bank.

Delivery fees will only be reimbursed if the return is caused by mistakes on our side.

 

6. Solutions for Delayed or Unreceived Refunds

If you fail to receive your refund after a long time:

Double-check the balance records of your bank account or payment wallet;

Reach out to your payment service provider to inquire about the refund progress;

Send a message to our support team and we will assist you with follow-up checks.

 

7. Order Cancellation Terms

You can cancel any unshipped order and obtain a full refund without extra deductions. If your package has already been dispatched, order cancellation requests will be processed as standard return applications.

 

8. Policy Revision Notice

We maintain the authority to revise the terms of this Return & Refund Policy at any moment. All updated clauses take legal effect immediately after being published on our platform.