FAQ
What is the status of my order?
After you place an order, we will send an order confirmation email to your registered mailbox, where you can check and track your real-time order status.
Can I modify my order?
Order modifications are only available for unprocessed orders. Once your order enters the status of Preparing for Shipment, Shipped or Delivered, we are unable to make any changes to your order information.
We also accept payments via Visa, MasterCard, American Express and Discover credit cards.In which currency will I be charged?
All transactions on our website are settled in US Dollars (USD). If your bank card is denominated in another currency, your issuing bank will automatically convert the amount based on its real-time exchange rate.
Do you support installment payments?
We support 3-installment payment plans.
Which regions do you deliver to?
We offer worldwide shipping covering Asia, North & Central America, Europe and Oceania. Payments can be completed via PayPal or credit card.
How long will it take to process and deliver my order?
Order processing normally takes 3–7 business days after payment confirmation. The total delivery transit time depends on the shipping method you select at checkout.
How can I track my parcel?
A confirmation email containing tracking information will be sent to you once your order is successfully placed. You may view logistics updates through the link inside the email.
What happens if I am not at home during delivery?
Practices vary by country and shipping carrier: the courier may attempt redelivery the next business day or contact you to reschedule delivery. If repeated delivery attempts fail, you will need to pick up your parcel at the local post office.
Are returns available?
Returns are permitted if all the below criteria are satisfied:
The product remains unused, unwashed and undamaged.Your return or exchange application is submitted within 14 calendar days after you receive the package
To initiate a return, please get in touch with our customer service team first.
Can I exchange products?
Product exchanges are supported under the exact same eligibility rules as returns. When contacting customer service for a return request, clearly state that you wish to exchange your item for another product.
Is return shipping complimentary?
Contact customer service to obtain our official return address before sending back goods. Repack the item securely with its original packaging and attach your order receipt inside the parcel.
Our warehouse will verify returned packages within 14 days upon receipt. Once your return application is approved, your full or partial refund, item exchange or store credit will be issued within another 14 working days.
If you have further inquiries or concerns, feel free to reach our support team via email: serviceon@hineifur.com.